‘The Sound of Porsche’ is not just about the engines roaring anymore. There is more to it.
Porsche has launched a premium pop-store next to the High Line, Manhattan on 14th Street – yes the meatpacking district where all that cool things happen in NYC right!
Andre Oosthuizen, VP Marketing for Porsche Cars North America stressed that the aim of the pop-up store is to connect with people in new ways and tell the brand stories via videos. It is more about connecting with the future buyers and attracting people who may find dealer showrooms intimidating or annoying to begin with.
The Media Stations with noise-cancelling Bose Headphones
The media stations offer 16 custom records created by Porsche, which are actually short videos and can be enjoyed with the noise-cancelling Bose QuietComfort headphones. The content of these videos are short films showing Porsche clippings from the racing world, Hollywood and even brand videos on Porsche design DNA with animated sketches.
Highlights include ‘Electrifying Performance’ and ‘One of Us’ which feature Porsche racecar drivers Mark Webber and Patrick Dempsey, Boris Apenbrink (Porsche enthusiast) featured in ‘Porsche Exclusive – The Most Personal Car’ and Sally Carrera in ‘A Porsche Goes to Hollywood.’
Sound Lab Virtual Drive Experience
The lab is also powered by Bose, where the iconic 911 Carrera 4S Coupe can be experienced virtually through sound and visual mapping, selecting a metropolitan melody (urban drive), country cadence (mountain pass) or racing rhythm (the Nurburgring).
A virtual drive experience experienced in a store is certainly better than any app or microsite viewed in 3D glasses!
Porsche Design Store and a Design Competition
How can the Porsche pop-up not have any design products for sale and not intrigue you enough to participate in it! There are enough sophisticated Porsche Design products that can be purchased and a ‘blank canvas’ where you can express what the ‘Sound of Porsche’ means to you.
The designs created in the Design Corner can be uploaded to the social networks with hashtag #SoundsOfPorsche and the best artist will win a trip to the Porsche Museum in Stuttgart, Germany (I have been there three times and it is such a beautiful museum).
The Experiential Side of Automotive Brands
In our marketing & communications industry we have been constantly hearing about ‘Experiential’ and brands like ‘Audi’ (with Audi City), ‘Apple’, ‘Tesla’ and ‘Nike’ have been one of the first ones to champion the store/showroom experiences in line with their brand personality and the advanced technology.
Many brands try really hard to transfer and reflect their brand image in a physical atmosphere but fail or end up compromising due to low budgets, lack of good talent or simply because of lack of knowledge when it comes to technology and innovation.
At the end of the day it is all about innovation and staying relevant with the environment around us. This does not mean that the dealerships should die and you should throw all your money into the product development and personal stores but use the knowledge and current available resources to enhance what you have now. A very simple start for this could be to provide iPads/tablets across dealerships and allow visitors to surf your site comfortably, read a bit about the car in peace and then have a dealer interact with you, answer your questions, etc. There is probably already a coffee machine or a small cafe in many of these places, why not leave an iPad there asking people to share their thoughts, experience at the dealership etc. – this way we learn about them and use the real experience to see where we can improve. (This is just an example in the current context of automotive dealerships and pop-up shops).
Of course, I cannot stress enough on placing big-screen PCs or iMac’s where the ‘configurator’ is permanently open. Many marketers don’t feel comfortable putting these up in the dealerships because they feel that the car is already there or assume that people may have checked the configurator online. It is essential to leave a little room for people to explore the product in peace, without constantly having to socialize and small-talk with the dealers. I tried the Nike shoe customizer in their Covent Garden store in London 3 years ago and I still remember and talk about it. Now I am writing about it! Though I did not buy the shoe there and then, I explored it and continued the activity at home with my friends to decide how I should customize my shoe. Then I went in store to speak to the Nike guys, to cross-check some stuff and finally placed my order. Not saying that every user will return to ask for a car but people will surely remember and talk about it!
Furthermore, where possible, the brand partnerships should be revealed in the physical environment too, to enhance the experience. That is exactly what Porsche is doing with Bose. What a great opportunity for Bose to get some recognition in New York where the majority of the city is donning the ‘Beats by Dre’ headphones and hogging all the limelight, thanks to their recent Apple acquisition. Although, secretly I feel that Porsche and ‘Beats by Dre’ make a good team and Bose to me is very BMW or Audi.
Porsche ‘CAN DO’ such initiatives as they have ‘championed’ all the pillars that make their DNA in terms of technology, design, performance, innovation and even brand experiences online (Premium website and social media content) and offline (Premium dealerships and beautiful Porsche Museum). Once your brand is able to champion or strengthen its core product and services, such initiatives are welcomed and work. There is no point providing a premium experiential atmosphere when your site is all clunky, your social media is outdated and your sales and customer service team appears to be disinterested. Every touch point is the face of your brand and it best put on a huge smile, be patient and help the customers decide.
What happened here is that Audi City may have been one of the firsts to provide an enhanced digital experience in store but they did not innovate it further (well not yet). And now we have this beautiful experiential pop-up from Porsche that hits all the sweet spots of what the people are currently enjoying – music, videos and premium design products + a canvas to express themselves. Even if you don’t participate in the competition, you will take some pictures in store and share on your social networks. Who doesn’t know Porsche and who would not want to know what’s going on in this pop-up store?
The Sound of Porsche will be open to the public Sept. 16 through Oct. 5, from 10 a.m. to 6 p.m.
If you are from the Ferrari or Maserati team and reading this – YOUR TURN! Show us what you’ve got!! 😉